Memphis Systems – Memphis Systems

Information Technology & Cybersecurity Support

IT professional of over 20 years, with a healthy obsession in Cyber Security and all things Tech.

What I’m working on

CISSP Certification

Certified Information Systems Security Professional (CISSP) Current Project As a dedicated professional committed to ensuring the highest levels of cybersecurity, I am currently pursuing the Certified Information Systems Security Professional (CISSP) certification. This ongoing endeavor reflects my unwavering dedication to staying at the forefront of information security practices and principles....

Projects

Microsoft® Network Policy Server & Duo Auth Proxy

Secure and Reliable Home Lab VPN Implementation Project Complete In my pursuit of a secure and reliable VPN solution for my Home Lab, I embarked on a comprehensive project that encompassed several pivotal steps. Here's an overview of the milestones I achieved: Project Highlights: Microsoft Windows NPS Server Setup in...

Alien Vault OSSIM

AlienVault OSSIM Implementation for Enhanced Network Security Project Complete In my pursuit of heightened security capabilities, I embarked on the installation and configuration of AlienVault OSSIM (Open Source Security Information and Event Management) within my home network. This project represents a significant step toward strengthening the security posture of my...

Experience

Director of Information Technology

Greeneville Oil & Petroleum, INC., Director of Information Technology
Greeneville, Tennessee | April, 2022 - Present

Implemented a comprehensive patch management program for all systems and applications, resulting in a 95% compliance rate with security patching standards and a significant reduction in vulnerabilities.
Planned and implemented an internal help desk software for approximately 60 users and 11 technicians, yielding a significant overall reduction of store maintenance issues, an increase in technician's efficiency and a measurable improvement in customer satisfaction.
Provided leadership and oversight to a team of technicians, assigning and monitoring tasks, evaluating performance against established goals and objectives, resulting in the achievement of high-performance standards and efficient operations.
Oversaw the deployment, monitoring, and maintenance of system installations, upgrades, and network integrations, ensuring the protection of confidentiality, integrity, and availability of the organization's systems and data at all times.
Identified and executed opportunities for system optimization, redesign, development, troubleshooting, and resolution of user and application issues.
Efficiently managed the company's annual IT & Maintenance budget, resulting in cost-effective operations and budget utilization.

IT & Cybersecurity Support

Greeneville Oil & Petroleum, INC.,
Greeneville, Tennessee | April, 2010 - April, 2022

Implemented technical application support and information technology policies and procedures to advance company needs, resulting in improved performance measurements and outcomes.
Developed security protocols and procedures to ensure system reliability, accessibility, and to defend against unauthorized access to systems, networks and data exfiltration.
Implemented and tested disaster recovery and business continuity plans, resulting in a 50% reduction in downtime.
Executed regular assessments and evaluations of infrastructure and applications using Tenable Nessus, resulting in a 75% decrease in vulnerabilities.
Provided detection, identification, alerting of potential attacks/intrusions, misuse activities and distinguished events from normal activities, with a strong attention to detail.
Evaluated equipment and systems to ensure compliance with industry standards and regulations, including PCI-DSS, through thorough inspections and assessments of functionality, resulting in the optimization of controls and successful completion of scans and audits.
Resolved technical issues and provided IT support to users by troubleshooting and resolving system operations.
Conducted training sessions for end users on the company's cybersecurity policies and best practices.

Lead Technician

Computer Pros,
Greeneville, Tennessee | November, 2004 - April, 2010

Performed technical duties as a bench technician, specializing in troubleshooting, repair, and maintenance of hardware and software systems, including desktops, laptops, servers and network equipment.
Provided leadership and guidance to junior technicians, overseeing their work and offering mentorship and training as required to ensure the highest level of technical proficiency and productivity.
Managed the assignment of tasks, delegation of responsibilities, and direction of technical issue resolution among personnel, fostering a cohesive and efficient team environment.
Analyzed and evaluated current and future customer requirements and priorities through effective communication and engagement with clients, providing insight to inform and improve services.
Conducted thorough testing and verification of hardware and support peripherals to ensure compliance with specifications and requirements, ensuring the quality and reliability of equipment.
Monitored the functioning of equipment and made necessary modifications to ensure systems operate in conformance with specifications.